Job Description

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.



We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.



At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.



• Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)
• Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
• Upload and update restaurant information online and in a timely manner
• Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
• Update and monitor the closed restaurants
• Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data
• Prepare contract delivery and pick up report on periodic basis
• Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users
• Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)


Maintain accurate records of all sales and prospecting activities including:

• Follow-up activities
• Transmission methods reports
• Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new restaurant



Qualifications

• Bachelor's Degree in relevant field
• MS Office, Excel Certification
• Knowledge of CRM
• Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Ability to build good relationships with client