Job Description

Duties
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The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations. Maximizes efficient use of assigned rooms containing in excess of 5000 bed spaces supporting a wide range of permanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirms reservations by letter, telephone, email, or personal contact. Registers and assigns bedspaces to guest, makes and issues room keys, and may escort guests to rooms as needed. Checks guest into and out of bedspaces. Notify and coordinate for inbound/outbound personnel to ensure accountability and bed space planning. Ensures that only authorized patrons use government quarters. Completes mass check-in and check-out upon arrival of deployers at other locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures. Coordinates with representatives from other units to assign guests to bed spaces. Coordinates with Civil Engineering and other appropriate organizations to obtain assistance, garner support, input and track work orders to completion. Enforces standards with unit lodging representatives for checkout procedures to ensure rooms are cleaned prior to checkout and maintains current checkout list. Enforce AEWI standards for out-processing procedures with 1st Sergeants and DLRs. Always maintains a professional appearance and demeanor. Ensures required information is received from guest or unit representative and entered into guest folio. Prints backup reports from property management system. Records and notifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.





If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12497639



Requirements
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### Conditions of Employment


• This position requires the incumbent to complete a background investigation with favorable results.

### Qualifications


Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/13/2024



Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference



In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.



Qualifying Experience:

Must be able to work independently and plan work to achieve maximum accomplishment of assigned duties. Must have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Must be able to communicate effectively in the English language, i.e., read, write, and speak. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements.







You will be evaluated on the basis of your level of competency in the following areas:

### Education


Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.



FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.


### Additional information


• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.





• Benefits



Review our benefits
How You Will Be Evaluated
-----------------------------


You will be evaluated for this job based on how well you meet the qualifications above.


Your resume and supporting document will be evaluated against the qualifications of the position.



Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.



You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.



To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.


• Benefits



Review our benefits
• Required Documents


As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.


Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:




+ Resume



Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.



Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:




+ Cover Letter
+ DD-214/ Statement of Service
+ Diploma/ GED
+ Disability Letter (VA)
+ License
+ Other (1)
+ Other (2)
+ PCS Orders
+ Professional Certification
+ Proof of Marriage Status
+ Resume
+ Separation Notice (RIF)
+ SF-50/ Notification of Personnel Action
+ Transcript



As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
• How to Apply


To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.



The complete application package must be submitted by 11:59 PM (EST) on 08/13/2024 to receive consideration.



To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.



Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.



After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.



You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.



It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.



Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant



To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status



### Agency contact information


Shaw NAF HR Office
Email
20FSS.HRO@us.af.mil
Address
•Al Dhafra Community Services Flight•

•20 FSS/FSCN•

•504 Shaw Drive, Suite 2148•

•Shaw AFB, SC 29152-5028•

•US•
### Next steps


If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
• Fair and Transparent


The Federal hiring process is set up to be fair and transparent. Please read the following guidance.



+ Criminal history inquiries
+ Equal Employment Opportunity (EEO) Policy
+ Financial suitability
+ New employee probationary period
+ Privacy Act
+ Reasonable accommodation policy
+ Selective Service
+ Signature and false statements
+ Social security number request

Required Documents
----------------------


Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:



• Resume





Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.



Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:



• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript





As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Help
This job is open to
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• The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.

### Clarification from the agency


Please see the "Who May Apply" section under the Qualifications section.