:The Contact Centre Officer is to provide exceptional customer service and sales support through chat channel. This role involves effectively communicating with customers via online chat platform to address inquiries, provide product information, assist with purchases, and resolve issues. The officer must demonstrate excellent communication skills, sales acumen, and the ability to multitask in a fast-paced environment.Customer Interaction:\xc2\xb7 Engage with customers via online chat platform in a professional and courteous manner.\xc2\xb7 Respond promptly to customer inquiries, providing accurate and helpful information about products, services, and promotions.\xc2\xb7 Assist customers with placing orders, processing payments, and resolving any issues or concerns they may have.Sales Support:\xc2\xb7 To encourage customers to make purchases or explore additional products.\xc2\xb7 Recommend products or services based on customer needs and preferences, upselling and cross-selling when appropriate.Technical Proficiency:\xc2\xb7 Demonstrate proficiency in using chat software, CRM system, Payment solution and other online tools to efficiently manage customer interactions and sales transactions.\xc2\xb7 Troubleshoot basic technical issues customers may encounter during shopping process, providing guidance or escalating to technical support as needed.Documentation and Reporting:\xc2\xb7 Maintain accurate records of customer interactions, including inquiries, orders, and resolutions, in the CRM system.Team Collaboration:\xc2\xb7 Collaborate with team members, customer service representatives / In mall team supporting with the service, to ensure a seamless customer experience.\xc2\xb7 Share knowledge and best practices with colleagues to enhance overall team performance and customer satisfaction.Continuous Improvement:\xc2\xb7 Stay informed about product updates, promotions, and industry trends to provide customers with relevant and up-to-date information.\xc2\xb7 Proactively identify opportunities for process improvements and suggest solutions to enhance the efficiency and effectiveness of the chat service and online sales operations.Compliance and Quality Assurance:\xc2\xb7 Adhere to company policies, procedures, and compliance standards while interacting with customers and processing transactions.\xc2\xb7 Adhere to QA checks on any interactions to ensure accuracy, professionalism, and adherence to company guidelines.Note: Agents to be mobile, to bring them into and out of spaces for review and on-site trainings/evaluationsRequirements\xc2\xb7 A minimum of high school degree, diploma or equivalent degree.\xc2\xb7 Customer service experience in a Contact Centre/ Hospitality/ Fashion Industry is preferred.\xc2\xb7 Multi-lingual (Proficiency in English, Arabic) + (secondary: French, Russian, Chinese)\xc2\xb7 Excellent verbal and written communication skills, with proficiency in typing and grammar in English\xc2\xb7 Strong interpersonal skills and the ability to empathize with customers while maintaining professionalism.\xc2\xb7 Ability to multitask and prioritize tasks effectively in a fast-paced environment.\xc2\xb7 Attention to detail and accuracy in documenting customer interactions and processing sales transactions.\xc2\xb7 Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.Commitment to continuous learning and self-improvement to enhance job performance and contribute to team successBenefitsVisa and medical insurance

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