Contact Centre Executive (
United Arab Emirates, United Arab Emirates
Job Description
Our client is a renowned home appliances company from Europe. Their product range includes large home appliances for cooking, dishwashing, laundry (washing, drying and folding), refrigeration and freezing. Currently, we are hiring a Contact Centre Executive (6-month contract) who will manage all incoming calls related to company Middle East brands, Live Chat, as well as other general inquiries for the middle east. The primary role is to ensure a professional one-point-of-contact experience for all incoming calls and delegate them efficiently to the appropriate departments within the company or external authorized distributor partners across the region.Job Location: Jebel Ali Free Zone, DubaiKey Responsibilities:1. Call Management:
- Handle all incoming calls related to the company brands HOME CONNECT, and other general inquiries. Provide a professional and courteous response to all customer inquiries. Direct and delegate calls to relevant internal departments or external authorized distributor partners across the ME region
- Ensure all GAGGENAU service requests such as site inspections, installations, demonstrations, and repairs are properly logged in the SPICE SMS system for smooth execution of customer service operations in the UAE.
- Maintain accurate records of all customer interactions, requests, and service appointments within the SPICE SMS system. Ensure timely entry of all GAGGENAU-related requests to ensure proper execution and follow-up.
- Work closely with the customer service teams, technical departments, and external distributor partners to ensure seamless service delivery across all regions.
- Prepare and submit regular reports on call volumes, customer feedback, and service request statuses.
Bayt
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1763021
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUnited Arab Emirates, United Arab Emirates
-
EducationNot mentioned