Contact Center Officer
Dubai, United Arab Emirates
Job Description
About the job Contact Center Officer"6 Months contract role"Contact Centre Officers specializing in chat support play a pivotal role in ensuring a seamless and satisfactory customer experience throughout the entire purchase cycle. They engage directly with potential customers, providing assistance and guidance from initial inquiry to final purchase, addressing queries, resolving concerns, and facilitating transactions in a timely and professional manner.
\xef\xbb\xbf\xef\xbb\xbf\xef\xbb\xbfLocation-Dubai
\xef\xbb\xbfContract Duration- 6 months
\xef\xbb\xbfVisa- looking for someone with their own visa( Spouse, Golden or Family Sponsorship)
\xef\xbb\xbfNumber of vacancy-7
\xef\xbb\xbfExperience- 2-4 years
\xef\xbb\xbfSalary range- 5000-7000AED
\xef\xbb\xbfNotice Period- Immediate Joiner
\xef\xbb\xbfLanguage- \xef\xbb\xbfArabic MandatoryKey Responsibilities: * Customer Engagement: Initiate and maintain proactive communication with potential customers via chat platforms to address inquiries, provide product information, and offer assistance throughout the purchase process.
\xef\xbb\xbf\xef\xbb\xbf\xef\xbb\xbfLocation-Dubai
\xef\xbb\xbfContract Duration- 6 months
\xef\xbb\xbfVisa- looking for someone with their own visa( Spouse, Golden or Family Sponsorship)
\xef\xbb\xbfNumber of vacancy-7
\xef\xbb\xbfExperience- 2-4 years
\xef\xbb\xbfSalary range- 5000-7000AED
\xef\xbb\xbfNotice Period- Immediate Joiner
\xef\xbb\xbfLanguage- \xef\xbb\xbfArabic MandatoryKey Responsibilities: * Customer Engagement: Initiate and maintain proactive communication with potential customers via chat platforms to address inquiries, provide product information, and offer assistance throughout the purchase process.
- Product Knowledge: Develop a comprehensive understanding of the company\'s products or services to effectively address customer questions, provide accurate information, and recommend suitable solutions.
- Sales Support: Guide customers through the purchase journey, assisting with product selection, order placement, payment processing, and any related queries or issues that may arise.
- Problem Resolution: Identify and resolve customer concerns, complaints, or technical issues promptly and effectively, demonstrating empathy, patience, and problem-solving skills to ensure customer satisfaction.
- Relationship Building: Build rapport and establish trust with customers through personalized interactions, attentive listening, and a customer-centric approach to foster long-term relationships and loyalty.
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Job Detail
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Job IdJD1666187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:5000 - 7000 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned