Contact Center Agent (banking)
Job Description
• The Contact Center works 24/7, the Staff will attend to duty based in the assigned schedule. ( weekly / monthly).
• Agent should have the flexibility to be available when there are changes to the schedule.
• Bilingual is must and trilingual including Hindi is preferred.
• The agents will handle all inquiries, complaints, and service requests for all the services of the Bank on multiple channels including Calls, Chat, and email.
• Skills and knowledge requirements:-
• Excellent writing skills.
• Basic knowledge of banking.
• Problem solving skills.
• Street smart.
• Attention to details.
• Time management.
• Cross selling ability.
• Adaptability.
• Ability to work under pressure.
• Teamwork.
• Maintaining customer confidentiality.
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Job Detail
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Job IdJD1792435
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRas al-Khaimah, RK, AE, United Arab Emirates
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EducationNot mentioned