Consumer Protection Officer
Job Description
Prepare & maintain approved Consumer Protection Policy.
Ensure legal and regulatory requirements are being complied with.
Execute effective monitoring, analysis and regular management reporting.
?Establish effective Complaint management, resolution, analysis and reporting.
Responsible for DSES performance, improvement of organizational customer service standards in line with Dubai quality awards.
Ensure accessibility to branches and ATMs by People of Determination.
?Carry out effective Consumer education and awareness programs.
?Address issues related to Conflicts of Interest.
?Protect the interests of the Consumers by promoting principles of Consumer service, fairness, transparency, and disclosure.
?Receive complaints from customer either directly or through the branches.
?Prepare complaint log and report assessments to the line manager for quality improvement.
?Record all complaints irrespective of its nature in a separate register.
Resolve customer complaints. Submit periodical reports to the manager in charge.
Minimize potential harm to Consumers.
?Avoid potential Conflicts of Interest with Consumers; and ensure that the best interests and well-being of the Consumers are appropriately addressed.
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
Application Deadline: 14/10/2024
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Job Detail
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Job IdJD1744737
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFujairah, FU, AE, United Arab Emirates
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EducationNot mentioned