OverviewAs a Configuration and Implementation Manager at Cigna, you will leverage your extensive experience in business analysis, and system configuration to drive functional improvements and deliver exceptional software solutions. You will play a crucial role in identifying problem statements, working with Business Solutions Architect(s) in documenting detailed requirements, and collaborating with business and development teams to meet customer expectations using Agile methodology. Your strong communication, organization, and problem-solving skills will be essential in ensuring projects are delivered on time and within budget.Key Responsibilities:System Configuration and Optimization:Configure software to support Cigna "to-be" business processes, ensuring efficient and effective system operation.Managing day to day activities of the system configurationProvide support to development and QA teams throughout the full lifecycle of any programme / project.Works with teams to identify, develop and implement required configuration and methodology to support business needs within project timeframes.Mentors the organisation on configuration management concepts, policies, and procedures.Runs and deliver reports / metrics as required.Implement, facilitate, and perform configuration management audits, including evaluations on processes and procedures to improve productivity.Identify opportunities to enhance system usage through in-depth analysis and process optimization.Mentors and helps business teams on implementation of configuration within application support teams to enable self-sufficiency.Provides guidance and counsel to management on configuration strategy.Chairs configuration control board (CCB) and enacts changes as directed.Provides and approves all requirements, use cases, user stories etc in support to new of improving functionality of Policy Admin SystemEstablishes and maintains configuration framework.Recognised as the subject matter expert for all configuration needs across the ecosystem.Training and Knowledge Improvement:Deliver functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals and sign off.Create and conduct interactive training, raising their knowledge of the applications or recent changes.MiscellaneousCapture and document functional requirements across multiple simultaneous initiatives into clear, easy-to-understand artifacts.Plan, facilitate, and lead interactive process-fitting workshops at various Cigna locations, fostering collaboration and alignment with business needs.Conduct regular stakeholder calls to report on successes and challenges.Serve as an advocate for our customers (internal and external), representing their best interests internally to achieve best practices.Collaborate with cross functional teams and product owners to understand and support prioritization of their roadmaps, predicting and addressing upcoming pain points or initiatives.Key Skills:Bachelors degree in business, IT, or a related fieldProven experience (10 years) in business analysis and functional implementation consultancyStrong management and stakeholder communicationProficient in capturing and documenting functional requirements.Expertise in planning and leading workshopsGlobal and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage.Skilled in system configuration and process optimizationEffective at delivering training and facilitation workshops.Proven track record in Agile methodology and full lifecycle project deliveryExceptional organizational and problem-solving skillsStrong team player with a focus on achieving results collaboratively.Proficient in Microsoft Office packages, SQL, Jira, SharePointAbout Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group