Job Description

Location: Saudi Arabia Contract: 12 months Joining date: within one month (once documents are ready) Working hours: 6 days weekly, 9-10 hours per day including 1 hour break

Position: Concierge Salary: 10,800 SAR (2880 USD)

Company Provides Accommodation Transportation Airplane tickets Medical insurance & life insurance Annual leave Public Holidays Duty Meals Uniform Requirements High School Diploma; hospitality certification is a plus. Over 5+ years experience within a major hotel group/hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Concierge Services Excellent interpersonal, written and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making Track record of successful guest hospitality service Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Experience with ticketing and booking systems is a plus. Strong sense of responsibility and professional presentation. Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks. Ability to work in a fast-paced environment. Familiarity with hospitality industry standards Excellent customer service skills. Strong attention to detail. Key Responsibilities Interact with guests in a friendly and professional manner, making them feel comfortable and valued. Engaging in active listening with guests, confirming or clarifying information as needed. Accommodating guests according to their needs, ensuring guests have a seamless journey and experience with concierge services. Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention. Responding efficiently, explaining possible solutions, and ensuring that guests feel supported and valued. Provide information about facilities, services, and amenities available at Sindalah. Understanding and striving to meet or exceed guest expectations while providing excellent consistent customer service. Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset guests, effectively resolving issues or escalating them appropriately. Coordinate with other stakeholders and team members to ensure a seamless guest experience and journey at all times Capable of managing multiple conversations and inquiries simultaneously with efficiency and accuracy. Manage hotel and experience bookings for guests, as well as booking transfer and ferry tickets to/from Sindalah Island. Provide information about schedules, fares, and services to guests. Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah. Perform other duties as assigned by management.