Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests' needs and ensures stellar services with a confident, patient, and helpful attitude.
Responsibilities include:
• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
Job Type: Full-time
Pay: From AED2,000.00 per month
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