Job Description

Intermediate School, Bachelor of Business Administration Nationality: Any Nationality Vacancy: 1 Vacancy

Act as the primary point of contact for guests, ensuring their needs are met with personalized service and attention. Coordinate and secure reservations for dining, entertainment, and transportation, offering tailored suggestions based on guest preferences. Provide detailed information about local attractions, events, and cultural experiences, enhancing the guest's stay with insider knowledge. Assist with special requests such as arranging spa treatments, personal shopping, or private tours, ensuring a memorable experience. Handle guest inquiries and complaints with professionalism and tact, striving to resolve issues promptly and effectively. Manage the concierge desk operations, maintaining a welcoming and organized environment for guests. Collaborate with other departments, such as housekeeping and security, to ensure seamless service and guest satisfaction. Stay updated on local events, seasonal activities, and relevant travel information to provide guests with current recommendations. Utilize technology and concierge software to manage bookings, track guest preferences, and enhance service delivery. Build and maintain relationships with local businesses and service providers to offer exclusive benefits and deals to guests. Desired Candidate Profile

High school diploma is essential; a degree in hospitality or a related field is preferred for a solid foundational knowledge. Minimum of 2-3 years of experience in a hospitality role, preferably in a high-end or luxury environment. Certifications such as Certified Concierge (CC) or membership in professional concierge associations are advantageous. Proven track record in customer service excellence, demonstrating the ability to anticipate and cater to guest needs. Fluency in English is required; proficiency in additional languages, especially Spanish or Mandarin, is a plus. Strong technical skills in using concierge software and property management systems to enhance guest service. Exceptional communication skills, both verbal and written, to convey information clearly and effectively. Strong organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment. A friendly and approachable demeanor, with a genuine passion for helping others and providing outstanding service. Physical stamina for occasional lifting, standing for long periods, and the ability to navigate a busy environment. #J-18808-Ljbffr