Company DescriptionAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.PURPOSE OF POSITIONTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIES
Assist guests with all inquiries, both hotel and non-hotel related
Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge
Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotels operating standards
Consult Log Book for information/requests left by outgoing shift
Manage incoming guest mail, messages, facsimiles and special deliveries
Manage all transportation requests
Manage outgoing guest mail, courier services and parcel postage as requested by guests
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Conducts all of the above in accordance with the hotels policy, while adhering to Raffles Behavioural Standards
QualificationsPERSONAL ATTRIBUTES
Good English language verbal communication skills
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
Secondary/High School education
EXPERIENCE
Minimum two yearsexperience as a Concierge or in a related position
Additional InformationRaffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates