The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.Responsibilities

• Create focused conversations with guests which identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel.
• Respond to all guests' needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
• Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
• Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
• Assists guests in the confirming or booking of airline flights.
• Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
• Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
• Provides all information pertaining to the hotel's services and facilities.
• Is expected to have an extensive and intimate knowledge of Dubai and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
• Builds relationship with guests to delight and gain loyalty.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
• Maintain a constantly updated database with extensive information about city highlights.
• Demonstrate first-hand knowledge of the recommendations with thorough research.
• Is proactive and able to anticipate the complete requirements to make the experience a success.

Apply NowFirst Name (required) dc13547dLast Name (required) cc9746e3Email (required) 1bf5da58Apply Please wait... DoneThank youWe seek a dynamic and experienced Bellman Supervisor to lead our bell staff team and ensure every guest has an exceptional arrival and departure experience. If you are ready to contribute and be part of the success of the Hotel, we invite you join...We are looking for polished and attentive Bellman to provide exceptional service to guests from the moment they arrive until their departure. If you are a service-oriented professional, ready to contribute to our Hotel's success, we invite you to ...We seek for dedicated and meticulous Front Office professional to join our dynamic pre-opening team. If you are a service-oriented individual with passion for luxury hospitality and ready to contribute to the Hotel's success, we invite you to apply.Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) c5ff81b1Last Name (required) f0870b56Email (required) 61b14cdaJob Alert ac802058Departments ae9ac039 Departments 7ab739f6Categories 15835578 Categories a9ce4cf8Hotel/Offices f79185f1 Hotel/Offices f5a4d4d9Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental