Job Description

Service Delivery Coordinator - CWI Are you passionate about building relationships and ensuring customer success? Do you like working in collaborative teams and solving technical problems?

Join our team! Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.

Partner with the best As a Service Delivery Coordinator, you will ensure that we maximize short and long-term revenue, profit and cash collection opportunities. You'll oversee the on-time delivery, contract adherence and payment for our offshore customers. In this dynamic role, you'll coordinate job activities across organizational boundaries, ensuring delivery to our customers.

As a Service Delivery Coordinator, you will be responsible for:

Interacting with customer representative for preparation, execution & completion of all upcoming and ongoing job activities.

Using job center to comply with the intelligent Managing the Job Cycle(iMtJC) ensuring all job activities are executed in line with customer & Baker Hughes requirements.

Managing change as it occurs across the job cycle for both planned and unplanned events.

Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.

Inputting and managing the following within job center: Job Activity, Sales orders, Job Orders, Field Personnel Demand, Management of change, Customer tickets.

Conducting Job Briefing during planning and debriefing after closing for every job/activity.

Managing Services & Rental billing using the Job center ticket.

Planning mid-range operation activity volume and complexity forecast to align the correct resources for service delivery flawless execution & on-time delivery.

Preparing with daily operational updates for their ongoing job activities as required.

Reporting incidents and manage communication with customers and internally.

Overseeing ongoing operations and provides direct support to the field personnel on location

Managing operations w.r.t. above objectives and tasks in the area of responsibly assigned.

Fuel your passion To be successful in this role you will:

Have minimum10 years field experience in Liner Hangers applications, Experience in Completions is preferable.

Strong knowledge and understanding of Baker Hughes Liner hanger systems & Cased Hole completions applications.

Have minimum 5 years prior experience coordinating field operations.

Be an experienced problem solver, with a methodical approach to solving complex customer issues.

Demonstrate good communication skills and the ability to work well in a team.

Have ability to work at drill site locations and remote sites when required.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

R122161