Complaints Resolution Executive
Job Description
As a Complaints Resolution Executive, you will be responsible for the review and initial acknowledgement, investigation, response and solution of customer complaints; received through multiple channels including but not limited to phone calls, emails, customer service questionnaires and social media reviews.
Key Performance Areas
• Ontime reporting
• Root Cause Investigation
• Process Improvement
• Implementation of Corrective Action
Experience, Knowledge & Technical Skills
- Minimum 2 years' experience in Documentation or Content Writing
- Ability to share technical ideas and concepts with public and non-technical personnel
- Must have computer knowledge, especially MS Office
- Fluent in English
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED4,000.00 per month
Education:
• Bachelor's (Preferred)
Experience:
• Documentation or Content Writing: 2 years (Preferred)
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Job Detail
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Job IdJD1747976
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, SH, AE, United Arab Emirates
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EducationNot mentioned