Complaint Handler Licensed Financial Institutions

Abu Dhabi, United Arab Emirates

Job Description

Job Title: Complaint Handler - Licensed Financial InstitutionsJob Code: JPC - 3160Location: Abu DhabiExperience: 1+ YearLanguage: Fluency in Arabic and EnglishJOB DESCRIPTION
  • Review consumer and small business complaints that have not been resolved by the Licensed Financial Institutions.
  • Identify major issues and explore where additional information from complainants, Licensed Financial Institutions and third parties is required.
  • Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills.
  • Manage the development and implementation of effective avenues such as online complaints management systems and a call-centre for consumers to seek redressal to issues and concerns.
QUALIFICATIONS AND EXPERIENCE
  • Bachelors degree in Banking/Insurance/Finance or any other related discipline.
  • Proficient in the Arabic Language. Proficiency of the English language would also be ideal.
  • 2 - 3 years of experience with at least 1 year of experience in a similar role
  • Working experience in the UAE, with appropriate familiarity with the UAE market and regulations
  • Experience with Licensed Financial Institutions and handling of complaints would be preferred.

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Job Detail

  • Job Id
    JD1751487
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned