Complaint Handler Licensed Financial Institutions
Job Description
Job Title: Complaint Handler Licensed Financial Institutions Job Code: JPC - 3160 Location: Abu Dhabi Experience: 1+ Year Language: Fluency in Arabic and English
JOB DESCRIPTION Review consumer and small business complaints that have not been resolved by the Licensed Financial Institutions. Identify major issues and explore where additional information from complainants, Licensed Financial Institutions and third parties is required. Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills. Manage the development and implementation of effective avenues such as online complaints management systems and a call-centre for consumers to seek redressal to issues and concerns. QUALIFICATIONS AND EXPERIENCE Bachelor's degree in Banking/Insurance/Finance or any other related discipline. Proficient in the Arabic Language. Proficiency of the English language would also be ideal. 2 - 3 years of experience with at least 1 year of experience in a similar role Working experience in the UAE, with appropriate familiarity with the UAE market and regulations Experience with Licensed Financial Institutions and handling of complaints would be preferred.
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Job Detail
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Job IdJD1659578
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates, United Arab Emirates
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EducationNot mentioned