Job Description

The

Community and Inspection Coordinator

is responsible for managing community-related concerns, ensuring compliance with property rules, issuing notifications, and resolving issues reported by residents. This role facilitates communication between tenants, owners, and internal departments while overseeing inspection processes to maintain compliance and community standards. The Coordinator serves as the primary contact for leased property tenants, ensuring a smooth and well-managed community experience.

Key Responsibilities:

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Community Engagement & Issue Resolution:

Address and resolve customer complaints, suggestions, or requests through coordination with the

Customer Happiness Centre Department

via online tickets or email requests. Investigate, coordinate, and resolve issues raised by residents and customers. Facilitate communication with property owners and tenants regarding community concerns and operational updates. Assist with compliance monitoring and ensure that owners, tenants, residents, and guests adhere to

Community Rules and Lease Agreements

. Manage car parking allocations and resolve parking-related concerns within the community.
###

Inspection & Compliance Management:

Conduct routine property inspections to ensure compliance with community guidelines and identify maintenance needs. Issue and manage

Notices of Violation

and

Violation Orders

for non-compliance cases. Ensure the proper usage of approved systems and processes for compliance monitoring. Prepare and distribute notification letters to unit owners regarding the expiry of their

Defect Liability Period (DLP)

. Administer, process, and recover insurance cases through effective communication with insurance providers.
###

Administrative & Coordination Support:

Process correspondence with tenants, owners, and third parties to facilitate smooth property management operations. Provide support by producing, modifying, or distributing

notices, memos, and general updates

for community members. Maintain accurate records of interactions, compliance issues, and property-related documentation. Ensure leasing availability is updated and shared weekly with brokers. Undertake the

Municipal Lease Attestation

process and coordinate between tenants and the municipality.
###

Operational Support & Customer Service:

Handle requests for

access card issuance

and maintain proper documentation for tenants. Manage the process of

promotional material requests, approvals, and distributions

within the community. Serve as the primary contact for phone calls routed by the

Customer Happiness Centre Department

, ensuring proper resolution of issues by liaising with relevant departments. Ensure high-quality customer service and assist customers with

day-to-day operational matters

. Contribute to overall office operational needs by providing administrative support to the

Asset Management Department

. Undertake additional roles and tasks as assigned by the

Property Manager

or as required by

Management

.
###

Health, Safety, and Environmental Compliance:

Ensure compliance with policies, rules, and procedures related to

health, safety, and environmental management

. Promote best practices in

safety, sustainability, and regulatory compliance

within the community.

Requisite Qualifications:

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###

Education:

BA/BS degree

or equivalent.
###

Experience:

4-6 years

of relevant experience in

community management, inspections, or property coordination

.
###

Required Skill Sets:

Strong

communication and interpersonal skills

to engage with residents and stakeholders effectively. Excellent

problem-solving and analytical abilities

. Ability to manage

multiple tasks efficiently

and prioritize workload. Proficiency in

Microsoft Office

and relevant

property management software

. Strong

reasoning and decision-making capabilities

. * Ability to work

independently and within a team

to ensure compliance and community satisfaction.