:Job Scope:

• Answer all telephone and radio calls coming into the Communications Control Room (CCR) in a timely

manner. * Transmit relevant information into the operation in a timely manner.

• Ensure relevant units acknowledge transmitted information.
• Accurately log communication activities in the logbook and database.
• Ensure Duty Managers are on-site as scheduled.
• Confirm Palace, Visitor Centre and Exhibition area readiness.
• Report all relevant operational information to the Duty Manager in a timely manner.
• Raising service requests (SR) for Maintenance as required by the park duty manager.
• Follow up on maintenance and service requests as requested by the duty manager.
• Complete weekly SR update reports and send to the Operations Director and Management Team
• Drafting e-mails and standard reports, many of which will be based on standard templates.
• Handling any filing required in the department and ensuring the necessary documents and records are
• updated and filed correctly.
• Updating regular trackers, excel sheets, data logs and reports.
• Identify and communicate any perceived discrepancies in reports to relevant stakeholders.
• Confirm daily information with the park duty manager to ensure accuracy and transparency when completing daily reports.
• Send daily SMS message to key stakeholders.
• Participate in regular crisis management refresher trainings as required by the department.
• Ensure timely communication in the event of a crisis event.
• Participate in regularly scheduled crisis management trainings and scenarios.
• Support department teams with Kronos administration
• Any other related duties as assigned by the department.

Essentials:

• Higher secondary or equivalent
• 6 months of experience working in an operational department within the hospitality

or leisure industry (i.e. Operations, Guest Services, Park Services or Security) * Excellent communication skills (reading, writing, and speaking) in English

• Ability to use Microsoft Office to a good standard (Word, Excel and PowerPoint)
• Good problem solving skills
• Analytical skills (to identify trends in provided data)
• Ability to act quickly and think on your feet

Desirable:

• 6 months experience in an administrative role
• Knowledge of attractions, specifically Operational departments (i.e. Operations,

Guest Services, Park Services and Security)

Miral