Job descriptionWere looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with communication planning, marketing strategies and financial proposals, spreadsheets, and other productivity software.The ideal candidate will play a critical role in shaping the way our clients are perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluation.Job Role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with internal teams to develop strategic marketing plans and ensure KPIs are being met across all marketing channels
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Develop a thorough understanding of clients and their products

Job Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Develop social media strategies, PR and external comms strategies in partnership with business leads to advance business objectives
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Coordinate the social media content and publishing of campaigns and posts and ensure reports are done in a timely manner
• coordinate with team on all deliverables and ensure timeliness
• Production of printing and promotional materials
• Produce presentations in connection with projects
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Build marketing and branding strategies
• Drive the social media work across our client portfolio, to meet KPIs and generate desired results with the help of the team
• Source, liaise and Manage website content and design to ensure delivery of excellent product
• Source, liaise and manage media team
• develop financial proposals in connection with projects

Required Skills and Qualifications

• Professional experience in an advertising or digital agency is a must
• Professional Experience in a client service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred Skills and Qualifications

• 5+ years of experience in communications role
• Proven track record of meeting or exceeding quotas and receiving positive feedback
• Proficiency in digital marketing and social media channels with common software such as adobe suite, social media channels
• Excellent written and verbal communication skills

To know more about the role and apply kindly send us your updated resumeat

MBR Headhunters