Position Overview:The Commercial Operations Specialist for Applied EMEA&I will play a key role in driving operational efficiencies, increasing sales effectiveness across regions, and supporting sales representatives to achieve business growth and commercial excellence. Reporting to the Business Development Director for Applied EMEA&I, this role will work closely with the Senior Commercial Operations Specialist - Industrial Refrigeration Global to streamline processes, improve engagement and optimize sales tools through data-driven insights to support Johnson Controls\' strategic objectives in the Applied EMEA&I sector.What you will do:As a Commercial Operations Specialist, based in Dubai, you will provide support to the sales team. You will work closely with external partners to support current business needs, generate new opportunities and drive the successful launch of new offerings. You will also play a key role in Johnson Controls\' commercial excellence initiatives, using data to drive process optimization and provide insights to support business growth.How you will do it:Work with the field sales team to build and strengthen relationships with external partners to support existing business, create new opportunities and promote new product releases.Develop strong relationships with our partners\' and sales teams to ensure seamless communication and smooth order delivery.Become proficient in Johnson Controls sales management tools and processes, learning and implementing best practices to provide high quality customer support and resolve issues efficiently.Collaborate cross-functionally with internal departments, including customer service, manufacturing, sales and product management, to align operational efforts with sales goals and optimize support for the sales team.Use data analytics to monitor sales performance, identify trends and provide actionable recommendations for improvement.Develop and maintain dashboards and reports that provide visibility into key sales and operational metrics to facilitate data-driven decision making.Required:A minimum of 6 years\' experience in customer service, order fulfilment or related functions with a strong focus on customers/partners.Experience of international logistics and regional trade practices.Knowledge of CRM/Salesforce and ERP/SAP systems.Self-motivated, solution-oriented with excellent analytical and problem-solving skills.Strong communication and interpersonal skills to work effectively across teams and levels.Preferred:Basic technical knowledge of applied HVAC and industrial refrigeration systems.Role Impact:The Commercial Operations Specialist for Applied EMEA&I is critical to supporting Johnson Controls\' commercial excellence initiatives within the region, driving sales effectiveness and providing high quality support to both sales and operations teams. The transition of this role to a permanent position is essential to ensure long term continuity, support business growth and drive commercial strategies.

Johnson Controls