Job Description

Command & Control Support Engineer:

Supporting products for the Emergency Services. An Engineer who can technically contribute to the full range of skills involved in first & second line support to mission-critical systems. Demonstrate good customer service skills and work as an individual or part of a pressured support team. The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the businesses ability to achieve SLA's within cost delimiters (Preventive & corrective maintenance). Due to system criticality, any planned activities and upgrades are normally implemented outside of normal operations hours as the systems are operational 24 hours a day. The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.

Qualifications

SQL Server and Cluster failover Hyper-V Windows Server 2012 /16/19 & 22 Windows 10/11 Microsoft Suite (Word,Excel,SQL) CCNA and/or CCNP is a plus

Desirable Skills

Experience of bespoke application support. Configuring PCs, installation and configuration of software. An understanding of Lan/Wan Hardware and Architecture. An understanding of TCP/IP and Network protocols. Windows and networking. Tetra & LTE communications Remote Access Service (RAS) or Windows (RDP) . Use of Call Management Software. Working knowledge of MSSQL Application Practical experience in TCP/IP network support MS Business Applications experience including Excel, Visio, Word

On the Job Training will be given where appropriate to responsibilities and skills levels.

Core Competencies:

Communication & Teamwork


Customer Focus


Judgement & Decision Making


Delivery & Ownership


Enthusiasm & Drive


Team player