Job Description

The Collector is responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.

+ Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.

+ Document and review the customer order to cash process and proposing opportunities to improve the pain points and increase the efficiency of the process.

+ Collect outstanding invoices, gathering information on invoice disputes and creating invoice dispute records for distribution and subsequent resolution.

+ Input notes in collection system regarding submission, resubmission and transaction approval dates so Company departments have a clear understanding of AR status.

+ Record disputes in collection system and assign clear action items for the appropriate dispute owner.

+ Identify delinquent accounts and take action to prevent reoccurrence and/or initiate communication with the Credit Manager, Sales and Operations to ask for assistance or escalation.

+ Maintain contact with customer AP departments through collection calls, past due notices and account statements.

+ Collaborate with internal stakeholders, including those within the Billing Center of Excellence, Sales, Operations, Tax and Treasury to support collections, proper cash application and timely dispute resolution.

+ Recommend uncollectable debit balances for expense write-off, and work with Controller and Financial Analyst to clear balances from their AR portfolio.

+ Research portfolios for duplicate and over-payments and submit refund requests to Collections Manager, where applicable.

+ Review aged credit balances to ensure adherence to the Company's escheatment policy.

fresh Graduate

Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.