Collections Disputes Officer

Abu Dhabi, United Arab Emirates
Etihad Airways
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Job Description

SynopsisThe purpose of this role is to manage receivable activities and ensure timely recovery of outstanding debts and accurate measurement of commercial credit extended to business customers. You will also ensure adherence to the accounting standards.Accountabilities
  • Extensive follow up with customer on all due debts
  • Application of receipts on daily basis in ERP
  • Perform day to day activity of query management
  • Review aged debt on daily basis and draw up action plan to meet the desired collection target
  • Provide relevant feedback to Line Manager on stress debts as identified under review process and ensure closure of all queries/disputes within fixed timelines
  • Coordinate with billing team on creation of credit & debit memos against agreed waivers & write offs and pass necessary entries
  • Provide update to the Line manager on regular basis
  • Coordinate with other departments to resolve unidentified cash & cheque deposits
  • Follow up communication with customers on daily basis
  • Should follow strict & timely follow up mechanism to achieve departmental KPIs set by company
Education & Experience
  • Bachelors Degree and/ or any other equivalent diploma
  • Knowledge of main ERP systems (Oracle, SAP) is preferred
  • Minimum 1-2 year of experience in Finance preferably performing Accounts Receivables duties.
  • Proficient in MS Office (Word, Excel, Power Point)
  • Written & spoken communications skills in English with additional international language would be an advantage.
  • Should be flexible & adaptive to challenging situations (month end closing deadlines during weekends or National holidays)
  • Should be a team player with positive attitude towards other colleagues in the team
About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.To learn more, visit

Etihad Airways

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Job Detail

  • Job Id
    JD1695958
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned
 
 
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