A Collection Process Officer in the UAE plays a critical role in managing and overseeing the collection of outstanding debts for a company. This role is vital in maintaining the financial health of the organization by ensuring timely recovery of dues.Debt Collection:

• Contact customers via phone, email, or in-person visits to collect overdue payments.

• Negotiate payment plans and settlements within company guidelines.

• Ensure timely follow-up on all outstanding debts and maintain accurate records of communications.

Account Management:

• Monitor assigned accounts to identify outstanding debts and prioritize collection efforts.

• Analyze customer accounts and financial situations to determine appropriate collection strategies.

• Update and maintain customer records in the companys database.

Customer Interaction:

• Handle customer queries and disputes related to billing and payments.

• Provide clear and accurate information to customers regarding their accounts.

• Maintain a professional and respectful demeanor in all interactions with customers.

Reporting and Documentation:

• Prepare regular reports on collection activities, status of delinquent accounts, and progress towards targets.

• Document all collection activities and customer interactions accurately and promptly.

• Assist in the preparation of legal documentation for delinquent accounts when necessary.

Compliance and Policy Adherence:

• Ensure all collection activities comply with relevant laws and regulations in the UAE.

• Adhere to company policies and procedures for debt collection.

• Stay informed about changes in debt collection laws and practices.

Team Collaboration:

• Work closely with the finance, customer service, and sales teams to resolve outstanding issues and improve collection processes.

• Provide feedback and recommendations to improve collection strategies and reduce bad debts.

Training and Development:

• Participate in ongoing training programs to stay updated on best practices in debt collection.

• Share knowledge and best practices with team members to enhance overall team performance.

Requirements * Education: Bachelors degree in Finance, Accounting, Business Administration, or a related field.

• Experience: Proven experience in debt collection, credit control, or a related role, preferably within the UAE.

• Skills:

• Strong negotiation and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to handle difficult conversations and manage conflict effectively.

• Proficiency in Microsoft Office Suite (especially Excel) and familiarity with accounting software.

• Attention to detail and strong organizational skills.

• Knowledge of UAE laws and regulations related to debt collection is an advantage.

• Fluency in English; knowledge of Arabic is a plus.

Benefits * Health insurance.

• Annual leave and public holidays.

• End-of-service benefits as per UAE labor law.

• Performance-based bonuses.

• Professional development opportunities.

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