• Reconcile accounts, identifying and resolving discrepancies in payments, adjustments, and credits.xefxbbxbf
• Handle collections for new clients for the first month (SOA, Reminder, Calls, Follow-ups).
• Coordinate to book courier for cheque collection.
• Eliminate negative balance by checking allocations, if advance payment raise hand to Billing to issue advance invoice.
• Suspense payments clearing and allocation.
• Respond to queries regarding balances otherwise, escalate to concerned department.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Contacting lawyers and insurance agencies to facilitate payments.
• Perform other duties as assigned by the Finance Manager.

• Bachelors degree in accounting, business management, or a similar field.
• Previous experience working as a Collections Officer.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.

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