Collections Management \xc2\xb7 Contact customers with delinquent accounts via phone, email, or other communication channels to facilitate payments and resolve outstanding debts by employing tactful and respectful communication techniques while adhering to Company guidelines and regulatory requirements. \xc2\xb7 Provide support and assistance to customers facing financial difficulties by offering flexible payment options, negotiating payment plans, and address customer queries regarding their accounts and outstanding debts. \xc2\xb7 Collaborate with recovery specialists, legal teams, and third-party collection agencies to escalate delinquent accounts and support the recovery process. \xc2\xb7 Engage in clear and effective communication with customers by treating customers with respect and professionalism, maintaining a positive attitude and empathy, and actively listening to understand their needs and concerns to address inquiries, resolve issues and assist customers in finding repayment solutions. Compliance and Legal Requirements \xc2\xb7 Ensure all collections activities adhere to relevant laws, regulations and internal policies governing debt collection practices and comply with consumer protection regulations and privacy laws. Documentation Maintain accurate records of interaction with customers, payment arrangements, collection efforts and any other relevant information to serve as reference for future communications and supporting documentation for legal and compliance purposes

• Excellent spoken and written communication, in both English and Arabic; Arabic is not mandatory
• Advanced MS Office skills and proficiency in using collections software
• Report writing
• Excellent telephone etiquette
• Strong negotiation skills, with the ability to handle sensitive customer interactions professionally.
• Interpersonal skills with different levels of management, adaptable and able to handle challenging situations with empathy and professionalism.
• Excellent organisational skills to manage a portfolio of delinquent accounts effectively.
• Knowledge of debt collection regulations, consumer protection and fair debt collection practices.

Job Types: Full-time, Permanent, Fresher Pay: AED2,000.00 - AED4,000.00 per month