• High school diploma or equivalent; a bachelor\'s degree in finance or related field is a plus.
• Proven experience in collections, accounts receivable, or a related field.
• Strong negotiation and communication skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Proficiency in using collection software and Microsoft Office applications.
• Detail-oriented and highly organized, with the ability to manage multiple tasks effectively.
• Knowledge of relevant laws and regulations governing debt collection (e.g., FDCPA) is preferred.
• Strong problem-solving skills and a commitment to meeting collection targets.
• Excellent time management skills and ability to work independently.

• Contact customers with overdue accounts through phone calls, emails, and letters in a professional and respectful manner.
• Review and analyze customer accounts to identify delinquent payments and formulate collection strategies.
• Negotiate and set up payment plans, settlements, or alternative payment options with customers to resolve outstanding debts.
• Document all collection activities, conversations, and payment arrangements accurately in the company\'s systems.
• Maintain accurate and up-to-date records of customer accounts and payments received.
• Collaborate with the sales and customer service teams to address customer inquiries and resolve payment disputes.
• Monitor and report on the progress of collections, providing regular updates to management.
• Recommend accounts for further action, including potential legal proceedings or placement with collection agencies, in accordance with company policies.
• Stay informed about industry regulations and best practices in collections and credit management.

Caliberly