To provide support for a smooth and efficient operation of Colleague Services in relation to cafeteria and accommodation; thus, directly impacting on providing support for Colleagues.Responsibilities

• Manage the Accommodation tracker and Accommodation Daily Updates and update any changes that concern the Colleagues (i.e. incoming Colleagues, leavers, internal transfers, title change, live outs, live ins etc.)
• Coordinate with service supplier on a weekly basis that all accommodation trackers are updated to ensure accurate invoicing
• Review the monthly man-days and confirms with Colleague Services Manager
• Receive Statement Forms regarding accommodation related requests or complaints and creates accommodation online tasks
• Manage the accommodation online tasks and monitors completion of any Statement Forms or Service Request Forms.
• Prepare rooms as per expected arrival schedules and/or conducts room check as per departure schedule, any raised accommodation-related Statement Forms and ensure complete documentation of all completed tasks
• Coordinate with service provider (i.e. Engineering) for any operational concerns of accommodation (as per spot checks and/or any concerns raised)
• Ensure complete documentation of all completed tasks
• Ensure proper documentation of all completed Statement Forms or Service Request Forms
• Filing of personnel files of Colleagues living in the hotel provided accommodation (i.e. Room Inventory list, Accommodation guidelines)
• Monitor Cafeteria Spot checklist on a daily basis and follow up with Engineering (or any other department) as necessary to resolve any raised issues
• Ensure HACCP standards are consistently being implemented through random checks in cafeteria
• Liaise and follow up with cafeteria service provider for any operational concerns of the cafeteria
• Conduct site induction for cafeteria service provider staff assigned in the hotel.
• Monitor all cafeteria equipment are in good working order at all times; coordinate with Engineering as necessary
• Assist Human Resources with design and implementation of cafeteria themed lunches
• Assist with any issuance of meal vouchers and ensure accurate remittance
• Manage Colleague Services files to ensure all information is up to date
• Perform any other administrative duties to ensure proper and complete documentation
• Assist the Colleague Services Manager in preparing and/or updating/revising all Colleague Services related policies, SOPs, forms and processes
• Handling and responding/processing incoming calls and correspondence
• Drafting letters, e-mails and standard reports and presentations many of which will be based on standard templates
• Assist with any requirement to organize meetings, briefings and/or department internal events including invitations and room bookings
• Assist with taking and distributing meeting minutes
• Handle any filing required and ensure the necessary documents and records are updated and filed correctly
• Keep the relevant stationery stock for the department and handling stationery requisitions as required
• Update any regular trackers, excel sheets or reports
• Assist Colleague Services Manager in the day-to-day operations of areas such as, but not limited to, cafeteria, accommodation and other areas in the back-of-house (i.e. locker room, etc.)
• Communicate any health or safety hazards to Colleague Services Manager and/or coordinate with other departments as necessary, to resolve issue
• Ensure notice boards are updated with latest information and removes old posts accordingly
• Conduct accommodation site induction to newly-assigned Colleagues
• Assist with all Human Resources engagement related activities and initiatives

Apply NowFirst Name (required) eae69d73Last Name (required) 176acc2dEmail (required) ce83524cApply Please wait... DoneThank youThere are currently no jobs matching this criteriaSign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 5cf301f3Last Name (required) 947195c1Email (required) a868030fJob Alert 885f8423Departments d7bc877a Departments 5c12fdf5Categories 47645ea7 Categories 3f72e0bfHotel/Offices 2959d43f Hotel/Offices 985ee003Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental