Cmi Uae Customer Success Telecom Manager
Sharjah, United Arab Emirates
Job Description
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Company Description
About NIQ NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worlds population. For more information, visit NIQ.com.
RESPONSIBILITIES Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
A LITTLE BIT ABOUT YOU
Qualifications
Additional Information
Our Benefits
About NIQ NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worlds population. For more information, visit NIQ.com.
RESPONSIBILITIES Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
- Adept in independently handling all stages in a Customized Market Research Project: 1. Responding to RFP / Proposal Design (Objective, Research design, Sample design, costing)
- Account Management
- Team management
- Business development
- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management.
- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
- Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials.
- Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets.
A LITTLE BIT ABOUT YOU
- Postgraduate or MBA from a well-known institute
- At least 5 years experience in Quantitative Consumer Insights role
- Strong Client Focus and Proactiveness
- Working knowledge of statistics and multivariate analysis
- Working knowledge of research techniques and methodologies
Qualifications
Proactive.- Able to influence and persuade.
- Strong customer service and interpersonal communication skills.
- Efficient time management, ability to multi-task and detail-oriented.
- Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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Job Detail
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Job IdJD1673382
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned