Cluster Reservations Agent
Fujairah, United Arab Emirates
Job Description
Company DescriptionNovotel, ibis & Adagio Fujairah hotels are located a few minutes away from the city\'s landmarks and shopping malls that is ready to welcome every visitor to Fujairah. Our hotels offer 434 stylish rooms, two restaurants, bars, a coffee lounge, a gym, a swimming pool, free outdoor and indoor parking facilities, five fully equipped meeting rooms and a ballroom with the capacity up to 1,000 guests.
- Handles reservations by applying the various step-by-step processes defined by the brand.
- Provides a friendly and personal welcome for guests.
- Enters reservation details precisely and correctly.
- Confirms the reservation and takes care over written communications.
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
- Ensures that information is passed on to the concerned departments and collegues.
- Transforms a request for information into a potential reservation as soon as there is an opportunity.
- Presents the brand and/or Group\'s loyalty program to customers and adapts the sales pitch to each customer.
- Preferably has 1 or 2 years\' experience in a customer service or telephone contact position.
- Knowledge of reservation in hospitality industry and distribution tools.
- Computer literate: desktop applications and internet.
- Fluent in written and spoken English, and other international languages will be advantages.
- Hospitality or related education background.
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Job Detail
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Job IdJD1658708
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFujairah, United Arab Emirates
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EducationNot mentioned