Cluster Reservations Agent

Fujairah, United Arab Emirates

Job Description

Company DescriptionNovotel, ibis & Adagio Fujairah hotels are located a few minutes away from the city\'s landmarks and shopping malls that is ready to welcome every visitor to Fujairah. Our hotels offer 434 stylish rooms, two restaurants, bars, a coffee lounge, a gym, a swimming pool, free outdoor and indoor parking facilities, five fully equipped meeting rooms and a ballroom with the capacity up to 1,000 guests.
  • Handles reservations by applying the various step-by-step processes defined by the brand.
  • Provides a friendly and personal welcome for guests.
  • Enters reservation details precisely and correctly.
  • Confirms the reservation and takes care over written communications.
  • Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
  • Ensures that information is passed on to the concerned departments and collegues.
  • Transforms a request for information into a potential reservation as soon as there is an opportunity.
  • Presents the brand and/or Group\'s loyalty program to customers and adapts the sales pitch to each customer.
Qualifications
  • Preferably has 1 or 2 years\' experience in a customer service or telephone contact position.
  • Knowledge of reservation in hospitality industry and distribution tools.
  • Computer literate: desktop applications and internet.
  • Fluent in written and spoken English, and other international languages will be advantages.
  • Hospitality or related education background.

Accor

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Job Detail

  • Job Id
    JD1650447
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Fujairah, United Arab Emirates
  • Education
    Not mentioned