Cluster Reservations Agent
Dubai, United Arab Emirates
Job Description
Job Summary:
A Cluster Senior Reservation Agent is responsible for managing and supervising the reservation and booking operations of multiple properties or hotels within a cluster. Their primary duty is to ensure that all reservations and bookings are handled efficiently and effectively, while also ensuring that customer satisfaction is achieved.
Responsibilities:
- Oversee the reservation and booking processes for multiple hotels within a cluster
- Train and supervise a team of reservation agents to ensure optimal performance and customer service
- Handle and resolve customer complaints and issues related to reservations and bookings
- Maintain accurate records of reservations, cancellations, and bookings
- Develop and implement strategies to increase reservation and booking efficiency and revenue
- Communicate regularly with hotel management and staff to ensure seamless coordination of services
- Analyze and report reservation and booking trends to identify areas for improvement
- Collaborate with other departments to ensure the overall success of the hotel operations
Qualifications and Skills:
- Bachelors degree in hospitality management or related field
- Arabic Speaker is MUST.
- Previous experience in a supervisory or management role in the hotel industry
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Knowledge of hotel reservation systems and software
- Ability to analyze data and report on trends
- Customer service-oriented mindset
- Strong leadership and team management skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Attention to detail and accuracy in record-keeping and reporting.
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Job Detail
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Job IdJD1617839
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned