Led by Rodolphe Saad\xc3\xa9, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Cluster Chief Commercial Officer

The Role:
The position reports to the UAE Cluster Managing Director, based in Dubai, UAE and will be responsible for all commercial activities within the United Arab Emirates (UAE), Oman and Qatar. The position will also be responsible to Lead, guide, and coach the team on account management and technical selling expertise to achieve targeted performance and grow our market share.

The CCO will also create strategies and metrics to ensure business stays on track with its objectives and exceeds targets.

Tasks & Responsibilities:
Coordinate and align commercial strategies across the various countries within the cluster, considering the unique economic, cultural, and regulatory factors of each.
Facilitate communication and collaboration between Sales Managers responsible for daughter countries, ensuring a unified approach to achieve cluster-wide objectives.
Monitor and evaluate the performance of Sales Managers in charge of daughter countries, providing guidance and support to enhance their effectiveness.
Oversee market research and analysis for the entire cluster, providing insights to inform strategic decision-making and identify new growth opportunities.
Act as the primary point of contact for higher-level strategic discussions and decisions related to the cluster, representing the commercial interests of all countries involved.
Oversee and maintain good filling factor performance for trade services and ensuring COA and CSA are respected and met.
Identify and research for potential partnerships to stabilize services, development of trade services, and improving load volumes
Identify and onboard new businesses within the cluster
Boost import volume for both FOB and CIF clients, develop X-Trade portfolio.
Review client profiles and diversify cargo mix for the loadings within the cluster
Lead, coach, and guide sales teams and ensure group/business KPIs/objectives are achieved.
Promote and sell non-maritime products (VAS, TBL and Cross-Sale)
Formulate commercial strategies which will see CMA CGM grows Market Share within the cluster
Develop Reefer export biz within the cluster
Responsible for creating long-term business strategies to improve revenue and cost reduction in the respective scope of coverage.
Leads in the preparation of budgets and proposals for infrastructure, technology, equipment, systems and other resources within the area coverage.
Develop an understanding of the customers needs and make sure that they are met.
Follow up on the weekly sales achievements and provide frequent updates to the management.

Knowledge, work experience, skills & competencies

Bachelors or masters degree in business administration, marketing, finance, economics or related field
Minimum 10+ Years of experience preferably in Liner Shipping, Freight Forwarding/Logistics industry. Knowledge of the shipping industry will be an added advantage.
At least 5 years experience in a senior management role preferred.
Evolutive role depending on the performances to General Management responsibilities.
Strong track record of success in senior sales leadership role including in client relationship management.
Proven experience in market analysis and research.
Strong track record of leadership and mentoring skills. Ability to persuade and influence others on the best approach to take.
Be familiar and constantly up to date with the latest global maritime trade developments, changing market environments and competitors updates.
Experience in preparation of annual budgets and forecasts for future lifting volumes
Knowledge of process improvement methodology, tools & techniques.
Familiar with MS Outlook, MS Project or other project and time management software applications.
Excellent analytical, presentation, follow up, decision-making, problem-solving, team building, interpersonal, negotiation, conflict-management and time-management skills.
Resourceful and proactive in gathering information and sharing ideas.
Not afraid of changes, flexible and adaptable.
Ability to work in an international environment including travelling abroad on assignments.
Cultural awareness, sensitivity to culture and customs.
Management Skills
Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management) Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.
Must be able to prioritize work effectively and manage time efficiently.
Previous experience in Salesforce platform
Analytical mindset with ability to use data to dive decision making

Come along on CMA CGMs adventure !