Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunication, Reservations, Butler and Room Service colleagues
Handle guests' incoming and outgoing correspondence (facsimile, messages, mail, etc.)
Performs Check-in & Check-out
Communicate clearly with the Night Auditor and Accounts Department
Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
Perform assistance to guests in any area of the hotel
Perform assistance to guests in all hotel areas
Demonstrate teamwork by cooperating with and assisting colleagues as needed
To be fully conversant with the hotel's services and facilities i.e. Business Centre, restaurants, spa etc. and to actively promote and up sell these
Work very closely with Concierge team to ensure delivery of the Mandarin Oriental personalized service to the guests.
Work closely with all departments to ensure delivery of Mandarin Oriental exceptional service
Ensure to protect guest information
Perform any other reasonable duties as required by the Club Lounge Supervisor/Manager
Perform any tasks as assigned by the Management.
Food and Beverage
Sets up the Breakfast buffet and prepares the lounge for breakfast service.
Seats the guest and provides excellent service for breakfast and drink service.
Sets up the buffets on time and replenishes them if necessary.
Clears and resets the tables.
Prepares and serves drinks and cocktails.
Keeps the pantry and lounge in perfect condition.
Cleans the operating equipment if there is no steward in the afternoon/evening.
Serves welcome drink when there is a check-in.
Counts the operating equipment.
Collects the orders from the storeroom.
Prepares the operating equipment daily for the service.
Brings down the dirty linen to the linen room.
Orders and collects clean linen.
Participates in food and beverage, linen and operating equipment inventory.
Maintaining Standards
Greet guests with a smile and warm welcome.
Attend to guest timely needs for deliveries.
Ability to understand guest inquiries and provide a response.
Ability to focus attention on guest needs, remaining calm and courteous.
Ability to analyze and resolve problems exercising good judgement.
Must have a professional image and personality exuding confidence.
Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
Accommodate all guest requests in an accurate and efficient manner.
Maintain cleanliness and working condition of departmental equipment/supplies.
Maintain the condition of Club Lounge and pantry.
Apply NowFirst Name (required) a71c5101Last Name (required) 518aeddfEmail (required) 03ebe95dApply Please wait... DoneThank youThe Director of Events is a senior leadership role responsible for conceptualizing, planning, executing, and managing all events hosted by the ultra-luxury beach resort. Reporting directly to the General Manager or the Executive Committee, this in...Assistant Concierge Manager provides service excellence in accordance with the objectives, performance and quality standards established by Emirates Palace Mandarin Oriental. Assistant Concierge Manager is responsible for supervision of the day-to...Club Lounge F&B Service Attendant will be delivering delighted Club Lounge experience to our guests and providing F&B operations support to the Mandarin Club.Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 12ed4ffdLast Name (required) e03150edEmail (required) 83143418Job Alert 9a67ee58Departments 26800609 Departments f6f6f338Categories 7a61834d Categories 55c078d4Hotel/Offices 2adc24f5 Hotel/Offices a375b888Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong KongCorporateExploreSupportConnect2025 xc2xa9 Mandarin Oriental Hotel Group LimitedThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.