The candidate must have a minimum of 1 year experience working in Food and Beverage department in a 5-star hotel environment. Ability to speak additional language such as French, Russian, Italian or Spanish is an advantage.Responsibilities

• Will be responsible for holding a section in the The Club Lounge.
• Will assist the supervisors in ensuring daily checklists are completed.
• Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly, courteous and efficient manner.
• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Follow his/her side duty schedule and ensure all tasks are completed in a timely manner.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Ensure product knowledge is up to date.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Support as required other outlets as assigned by the The Club Lounge/ Outlet Manager.
• Any other reasonable tasks as assigned by the The Club Lounge/ Outlet Manager.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Being fully involved in the service and show a strong presence to customers on the floor.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the The Club Lounge through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Establish individual guest's preferences and provide the service accordingly.
• Establish a personal contact with guests in Club Lounge during their stay.
• Attend to specific guest's requests ensuring efficient and proactive service.
• Assist the Customer Relationship Manager, Club Lounge Manager, and Supervisor to meet and greet VIP guests.
• Work closely with Front Office, Housekeeping, Room Service, Concierge and all F&B departments
• Ensure the ambience, cleanliness and exclusivity at Club Lounge area is maintained at all times.
• Handle guests requests for restaurant bookings and exhibitions
• Perform any other reasonable duties as required by the management of the Hotel.
• Ensure all bills are updated and correctly posted prior to guests\' departure.
• Provide quality service, with colleagues as well as guests by responding to their requests promptly, efficiently and in courteous manner during check-in, check-out and throughout their stay.
• Ensure that all filing is always done correctly and up to date.

Apply NowFirst Name (required) 2227a778Last Name (required) 24c90611Email (required) 8fad83c7Apply Please wait... DoneThank youUn oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) c9f37e92Last Name (required) fd929476Email (required) 66bfb9afJob Alert 20770a15Departments 51908317 Departments f3aa80a7Categories 0c01b099 Categories a0207136Property 41fa8afd Property 30d99e48Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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