Clinic SupervisorJoin American Hospital Dubai as a Clinic Supervisor and play a key role in ensuring efficient clinic operations, optimizing patient satisfaction, and leading a high-performing team in delivering world-class healthcare services.Job Location Dubai United Arab Emirates
Job Industry Healthcare
Job Function Clinic Operations and Administration
Salary Negotiable
Gender AnyKey Responsibilities- Supervise daily clinic operations, ensuring smooth workflow and optimal patient experience
- Monitor and improve key performance indicators, including patient attendance, no-show rates, and patient satisfaction survey responses
- Oversee patient relations executives and porters, ensuring adherence to service excellence standards
- Ensure all approved but unused tests are followed up with patients to enhance utilization
- Collaborate with marketing to ensure digital and offline materials reflect the clinic's current services and physician offerings
- Provide clinic-specific orientation for new physicians and staff, ensuring they are well-integrated into the system
- Conduct staff training on patient relations and financial protocols to minimize cash outstanding episodes
- Ensure full compliance with hospital policies on safety, infection control, and security protocols
- Prepare quarterly clinic outcome reports and assist in performance improvement initiatives
- Work closely with the director of the clinic to organize and document quality improvement (QI) meetings and track action plans
- Address operational challenges by coordinating with the front office, IT, finance, and insurance departments
- Provide financial training to Patient Relations Executives to optimize billing and reduce outstanding balances
- Ensure timely registration error resolution in collaboration with the insurance department
- Assign and reassign clinic staff as needed to maintain operational efficiency during absences or peak times
- Ensure strict adherence to the hospital's charging, accounting, and compliance policiesRequired Skills and Experience- Bachelor's degree in Business Administration or a related field
- At least 5 years of experience in a management role within a clinic or healthcare setting
- Strong knowledge of clinic operations and medical terminology
- Proficiency in healthcare management systems such as Cerner, Oracle, and MS Office (Excel, PowerPoint)
- Excellent leadership and organizational skills with the ability to manage and mentor staff
- Strong problem-solving abilities to address operational and patient-related issues efficiently
- Excellent verbal and written communication skills in EnglishWhat We Offer- Competitive salary and benefits package
- Opportunity to work in a leading healthcare institution known for excellence in patient care
- A collaborative and supportive work environment with professional growth opportunities
- Exposure to cutting-edge healthcare management practicesIf you are an experienced clinic operations leader passionate about optimizing healthcare services, apply now and become a part of American Hospital Dubai's mission to deliver world-class medical care.Job Title Clinic Supervisor
Clinic SupervisorJoin American Hospital Dubai as a Clinic Supervisor and play a key role in ensuring efficient clinic operations, optimizing patient satisfaction, and leading a high-performing team in delivering world-class healthcare services.Job Location Dubai United Arab Emirates
Job Industry Healthcare
Job Function Clinic Operations and Administration
Salary Negotiable
Gender AnyKey Responsibilities- Supervise daily clinic operations, ensuring smooth workflow and optimal patient experience
- Monitor and improve key performance indicators, including patient attendance, no-show rates, and patient satisfaction survey responses
- Oversee patient relations executives and porters, ensuring adherence to service excellence standards
- Ensure all approved but unused tests are followed up with patients to enhance utilization
- Collaborate with marketing to ensure digital and offline materials reflect the clinic's current services and physician offerings
- Provide clinic-specific orientation for new physicians and staff, ensuring they are well-integrated into the system
- Conduct staff training on patient relations and financial protocols to minimize cash outstanding episodes
- Ensure full compliance with hospital policies on safety, infection control, and security protocols
- Prepare quarterly clinic outcome reports and assist in performance improvement initiatives
- Work closely with the director of the clinic to organize and document quality improvement (QI) meetings and track action plans
- Address operational challenges by coordinating with the front office, IT, finance, and insurance departments
- Provide financial training to Patient Relations Executives to optimize billing and reduce outstanding balances
- Ensure timely registration error resolution in collaboration with the insurance department
- Assign and reassign clinic staff as needed to maintain operational efficiency during absences or peak times
- Ensure strict adherence to the hospital's charging, accounting, and compliance policiesRequired Skills and Experience- Bachelor's degree in Business Administration or a related field
- At least 5 years of experience in a management role within a clinic or healthcare setting
- Strong knowledge of clinic operations and medical terminology
- Proficiency in healthcare management systems such as Cerner, Oracle, and MS Office (Excel, PowerPoint)
- Excellent leadership and organizational skills with the ability to manage and mentor staff
- Strong problem-solving abilities to address operational and patient-related issues efficiently
- Excellent verbal and written communication skills in EnglishWhat We Offer- Competitive salary and benefits package
- Opportunity to work in a leading healthcare institution known for excellence in patient care
- A collaborative and supportive work environment with professional growth opportunities
- Exposure to cutting-edge healthcare management practicesIf you are an experienced clinic operations leader passionate about optimizing healthcare services, apply now and become a part of American Hospital Dubai's mission to deliver world-class medical care.
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