Job Description

The

Clinic Manager

is responsible for overseeing the daily operations of the clinic to ensure smooth functioning, regulatory compliance, financial efficiency, and high-quality patient care. This role involves managing staff, finances, procurement, and facility maintenance while ensuring adherence to healthcare standards and policies.

Roles & Responsibilities

Strategic Planning:

Develop the clinic's business plan in collaboration with management, aligning with group standards. Define strategic and operational goals. Set pricing strategies based on market analysis. Monitor key performance indicators (KPIs) and implement quality control measures.

Operational Management:

Oversee daily operations, including patient scheduling, staff management, and resource allocation. Ensure compliance with UAE Ministry of Health (MOH) regulations and licensing requirements. Manage patient flow to reduce waiting times and enhance service delivery. Maintain and implement Standard Operating Procedures (SOPs) in line with UAE health regulations. Liaise with regulatory authorities for inspections and license renewals.

Regulatory Compliance (MOH):

Ensure full compliance with MOH guidelines, including hygiene, equipment, and staff qualifications. Prepare for MOH inspections and audits, ensuring documentation is current. Keep abreast of regulatory updates and implement necessary adjustments.

Financial Management:

Manage budgets and monitor expenses to meet revenue targets. Oversee billing, insurance claims, and financial reporting. Implement cost-saving measures without compromising service quality.

Staff Management:

Recruit, train, and manage clinical and administrative staff. Conduct performance reviews, foster a positive work culture, and optimize staff scheduling.

Patient Experience & Client Relations:

Maintain high customer service standards and handle inquiries and complaints professionally. Ensure compliance with MOH guidelines in providing clear patient information. Collect and analyze patient feedback to enhance services.

Marketing & Business Development:

Develop marketing strategies for

Dental and Chiropractic

services. Stay updated on market trends and introduce innovative offerings. Execute promotional events and build partnerships to grow the clinic's client base.

Inventory & Supplier Management:

Manage procurement and inventory of supplies and equipment. Negotiate cost-effective contracts with suppliers.

Health & Safety Management:

Ensure adherence to MOH hygiene and infection control standards. Oversee maintenance of medical equipment and implement safety protocols. Develop emergency response plans in line with UAE regulations.

What We're Looking For:

Experience:

7-12 years in healthcare facility management, ideally within

Dental, Chiropractic, or Physiotherapy services.

Education:

Bachelor's degree in healthcare administration or a related field.

Skills:

Strong leadership and operational management abilities. Proficiency in English and Arabic (preferred). In-depth knowledge of UAE healthcare regulations, clinic management software,

insurance processes

, and financial management. Excellent communication, interpersonal, and analytical skills.

Other Requirements:

Valid UAE driving license.
Job Type: Full-time