Job Description

The Clinic Manager is responsible for overseeing the day-to-day operations of The Clinic, ensuring smooth and efficient functioning while maintaining high standards of patient care. The role requires strong leadership in managing medical and non-medical staff, optimizing operational workflows, ensuring regulatory compliance, and driving revenue growth. A key focus of the clinic is diagnostic screenings, which serve as the foundation for functional medicine, regenerative therapies, and wellness-focused treatments aimed at managing and treating chronic diseases. The Clinic Manager plays a pivotal role in ensuring that the clinic prioritizes preventive care, patient education, and a holistic approach to long-term health management.

1. Clinical & Operational Management


Oversee and manage the day-to-day operations of the clinic, ensuring efficiency and effectiveness in service delivery. Implement and monitor operational workflows to optimize patient experience and clinical efficiency. Ensure smooth coordination between various departments, including front desk, nursing, physicians, and wellness practitioners. Develop and enforce Standard Operating Procedures (SOPs) to streamline operations and enhance service quality. Maintain inventory of medical and non-medical supplies, ensuring adequate stock levels at all times. Address and resolve operational challenges promptly to maintain seamless service delivery.

2. Financial Performance & Revenue Growth

Monitor financial performance, ensuring revenue targets are met and costs are effectively managed. Work closely with the finance team to manage budgets, optimize cost efficiencies, and improve profitability. Develop and execute marketing and promotional strategies to attract and retain patients. Identify new revenue opportunities, including partnerships, corporate wellness programs, and premium service offerings. Ensure proper billing, insurance processing, and cash flow management in compliance with local regulations.

3. Leadership & Staff Development

Recruit, train, and supervise medical and non-medical staff, fostering a culture of excellence and teamwork. Conduct performance evaluations, provide feedback, and implement professional development plans for team members. Establish clear roles, responsibilities, and expectations to ensure accountability and productivity. Promote a patient-centric culture by ensuring all staff align with the clinic's mission and values. Address HR concerns, including conflict resolution, disciplinary actions, and employee engagement initiatives.

4. Compliance & Quality Assurance

Ensure full compliance with DHA regulations, licensing, and accreditation requirements. Stay up to date with healthcare policies, laws, and regulations to maintain clinic accreditation. Implement and enforce policies related to patient safety, infection control, and clinical best practices. Conduct periodic audits and quality assurance checks to maintain high standards of care. Act as the primary point of contact for DHA inspections and compliance-related matters.

5. Patient Experience & Engagement

Ensure a seamless and positive patient journey from booking appointments to post-treatment follow-ups. Address patient concerns and complaints professionally, implementing solutions for service improvement. Develop initiatives to enhance patient satisfaction, loyalty, and retention. Collaborate with the marketing team to implement patient education programs and wellness initiatives.

6. Business Development & Market Expansion

Identify opportunities for expansion and enhancement of clinic services in alignment with market trends. Establish and maintain relationships with key stakeholders, including healthcare providers, insurance companies, and corporate wellness partners. Analyze market trends and competitor activities to ensure the clinic remains competitive and innovative. Work with senior leadership to develop and execute long-term growth strategies for the clinic.
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Requirements

Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred). Minimum 5+ years of experience in clinic or healthcare facility management, preferably in primary care, wellness, or functional medicine. Strong knowledge of Dubai Healthcare Authority (DHA) regulations and compliance requirements. Proven experience in financial management, budgeting, and revenue optimization in a healthcare setting. Excellent leadership, team management, and interpersonal skills. Strong problem-solving abilities and operational acumen. Ability to drive marketing and business development initiatives to increase patient volume and revenue.
Exceptional communication skills, with fluency in English (Arabic proficiency is a plus).

Key Competencies:

Operational Excellence: Ability to manage complex clinic operations efficiently. Financial Acumen: Strong understanding of healthcare finance and revenue cycle management. Leadership & Team Management: Ability to lead and inspire a multidisciplinary team. Patient-Centric Approach: Focus on enhancing patient experience and satisfaction. Regulatory Compliance: Strong knowledge of DHA policies and healthcare regulations. Business Development: Strategic mindset to drive clinic growth and market presence. * Problem-Solving & Decision-Making: Ability to address challenges proactively and implement effective solutions.