Job Description

Manager - Client Success

Job Summary:

As the Manager - Client Success, you will be responsible for fostering strong client relationships, Business analysis, ensuring client satisfaction and retention, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company's values.

Key Responsibilities:

Client Success Leadership:

Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.

. Research and Market Analysis and provide best solutions for client.

Lead client onboarding processes to set clear expectations and foster long-term partnerships.

Retention Strategies:

Design and execute strategies to minimize client churn and enhance loyalty.

Proactively address client concerns and challenges, delivering timely resolutions.

Revenue Growth:

Identify and pursue upselling and cross-selling opportunities that add value to client projects.

Collaborate with sales and technical teams to create tailored proposals that align with client needs.

Performance Monitoring and Reporting:

Track and analyze key client success metrics, including retention rates and revenue contributions.

Provide regular reports to senior management on client success outcomes and areas for improvement.

Team Collaboration:

Coordinate with development, sales, and Project management, customer support teams to ensure seamless delivery of services.

Advocate for clients within the organization, driving improvements based on their feedback

Market Insight and Strategy:

Stay informed about industry trends, competitor offerings, and emerging technologies.

Use market insights to recommend enhancements to company services and solutions.

Qualifications and Skills:

Bachelor's degree in Business, Project Management, Marketing, or a related field.

Proven experience in client relationship management, ideally within the web and app development industry.

Strong understanding of client retention and revenue growth strategies.

Exceptional communication and negotiation skills.

Proficiency in CRM software and data analysis tools.

Ability to manage multiple clients and projects simultaneously.

Results-driven mindset with a passion for delivering exceptional client experiences.

Focus on Project Success and Client success

Lead the team to achieve both company and client objectives.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED7,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What methodologies are commonly used in IT project management, and when would you recommend each?
• A client has a limited digital marketing budget. How would you prioritize spending across various channels?
• What tools do you use for business analysis, and how do they help in gathering and analyzing client requirements?
• List some digital marketing tools you are familiar with and describe their uses?
• What motivates you to work as a Client Success Manager?

Education:

• Bachelor's (Required)

Experience:

• Business Analysis: 1 year (Required)
• Business Development: 1 year (Required)
• Marketing: 1 year (Required)
• Project Management: 1 year (Required)
• Client Communications: 2 years (Required)

Language:

• English (Required)

Location:

• Dubai (Preferred)

Application Deadline: 30/01/2025