Job Description

Job Title : Client Services Coordinator

Department : Sales
Location : Al Sajja, Sharjah
Reports To : Sales Manager

Job Purpose :

The Client Services Coordinator will serve as a key point of contact for clients, managing queries, preparing quotes, and coordinating between the design, production, and installation teams. The role ensures smooth communication across departments to meet client expectations, ensuring timely delivery and installation of projects.

Key Responsibilities :

• Client Relationship Management :
• Serve as the primary point of contact for clients, handling queries and addressing concerns in a timely and professional manner.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Quotation Preparation :
• Prepare and present accurate quotes based on client requirements and project specifications.
• Work closely with the sales team to ensure all quotes are aligned with company pricing policies and project budgets.
• Coordination with Design Team :
• Collaborate with the design team to ensure client requirements are clearly communicated and integrated into the design process.
• Monitor the progress of design projects and ensure timely delivery to clients.
• Production Coordination :
• Liaise with the production team to track the progress of projects and ensure timely delivery of goods and services.
• Ensure that production schedules align with client deadlines and address any potential delays.
• Installation Coordination :
• Coordinate with the installation team to ensure smooth delivery and setup of stands, displays, or other products at client locations.
• Communicate with clients to arrange installation times and confirm site readiness.
• Project Management :
• Track project timelines from start to finish, ensuring that all tasks are completed on schedule.
• Identify and resolve any issues that arise during the course of the project.
• Documentation and Reporting :
• Maintain detailed records of client communications, project timelines, and installation details.
• Provide regular updates to clients and internal teams on project status and ensure that all stakeholders are informed of any changes.
• Internal Collaboration :
• Work closely with sales, design, production, and logistics teams to ensure the successful delivery of projects.
• Facilitate effective communication between teams to ensure that client requirements are met at every stage of the project.
• Post-Project Follow-Up :
• Ensure client satisfaction after the completion of projects, addressing any post-installation issues or requests.
• Gather client feedback to help improve service offerings and processes.

Key Qualifications and Skills :

• Education : Bachelor's degree in Business Administration, Communications, or a related field.
• Experience : Minimum of 2 years of experience in a client-facing role, preferably in the sales or service industry.
• Technical Skills :
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems or project management software is a plus.
• Soft Skills :
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage several projects simultaneously.
• Problem-solving skills and a proactive approach to client needs.

Working Conditions :

• Full-time position based in the office, with potential for occasional travel to client sites for project installations or meetings.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month