Job Title: Client Services & CEO AssistantReports To: CEODirect Reports: Client Services & HR TeamWorking Schedule: Monday - Friday | 9 AM to 6PMJob Overview:The Client Services & CEO Assistant plays a dual role in overseeing client service operations while providing executive support to the CEO. This position ensures a seamless client experience and helps maintain the CEOs schedule and communications efficiently.Key Responsibilities:
Client Service Management: Lead the client service team, ensuring prompt resolution of inquiries, complaints, and service issues.
Executive Support: Manage the CEOs calendar, schedule meetings, and handle communications to streamline daily operations.
Communication & Coordination: Serve as the primary liaison between the CEO, internal teams, and external stakeholders to facilitate clear and effective communication.
Document Preparation: Assist in drafting reports, presentations, and other key documents for the CEO and senior management.
Client Feedback Management: Monitor client feedback and recommend improvements to enhance customer satisfaction.
Administrative Support: Oversee office operations, manage emails, and maintain organized records.
Qualifications:
Education: Bachelor's degree in Business Administration, Communications, or a related field.
Experience: Minimum of 3 years in customer service, executive assistance, or administrative roles.
Skills: Excellent communication, organizational, and multitasking abilities, proficiency in office software (MS Office, Google Suite).