Job Title: Client Services & CEO Assistant Reports To: CEO Direct Reports: Client Services & HR Team Working Schedule: Monday - Friday 9 AM to 6PM Job Overview: The Client Services & CEO Assistant plays a dual role in overseeing client service operations while providing executive support to the CEO. This position ensures a seamless client experience and helps maintain the CEOs schedule and communications efficiently. Key Responsibilities: Client Service Management: Lead the client service team, ensuring prompt resolution of inquiries, complaints, and service issues. Executive Support: Manage the CEOs calendar, schedule meetings, and handle communications to streamline daily operations. Communication & Coordination: Serve as the primary liaison between the CEO, internal teams, and external stakeholders to facilitate clear and effective communication. Document Preparation: Assist in drafting reports, presentations, and other key documents for the CEO and senior management. Client Feedback Management: Monitor client feedback and recommend improvements to enhance customer satisfaction. Administrative Support: Oversee office operations, manage emails, and maintain organized records. Qualifications: Education: Bachelor's degree in Business Administration, Communications, or a related field. Experience: Minimum of 3 years in customer service, executive assistance, or administrative roles. Skills: Excellent communication, organizational, and multitasking abilities, proficiency in office software (MS Office, Google Suite).
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