dnata Travel Group, represents the travel division of dnata, one of the worldxe2x80x99s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.As a Client Relationship Manager you will provide travel management solutions to multinational and large local clients; drive client retention and growth. You will ensure strong partnership and collaboration with business development and operations teams to successfully achieve the defined strategy and objectives; ensure all aspects of the clients needs are met and recommend suitable service solutions where appropriate.In this role, you will

• Monitor client revenues and recommend ways of improving the same to line manager for the multinational and large local accounts. Hold responsibility for client profitability
• Liaise with clients regionally, as well as locally to set up a standardised and consolidated travel policies, standardised accounting, regional corporate deals, contractual obligations, etc. Lead the communication between all concerned once the setup has been established and create detailed and relevant MIS reports to support decision making, including at the client head office level
• Regularly update clients on the business product portfolio, using all the means available to maximise sales and revenue. Ensure that policy decisions are promptly communicated to front line staff and clients, along with other relevant travel industry updates
• Be the Client Relations Manager for the business, multinational and large local clients and represent business in the regional and global client meetings and advise line manager on any follow up required. Demonstrate the advantages of partnering with the business to client though product knowledge both locally and globally. Create intuitive pricing, product solutions or campaigns in line with client expectations and requirements
• Lead and/ or participate in assigned projects to drive efficiencies, including process improvement, development of standard operating procedures (SOPs), researching industry trends and best practice, ensuring adherence to Group project management standards
• Work within the remits of Regional / Global agreements and ensure that the relationship is advantageous to the business through Local/Regional/Global consolidations. Work to client set deadlines ensuring data / proposal quality is not compromised
• Negotiate on behalf of the client with vendors to secure the best business deal, to maximise savings and brand exposure for the client
• Liaise with all the service departments i.e. Revenue Accounts, IT, E-Commerce, Product team, CASA, Credit Control, etc. and ensure full support is provided to the business operations and clients, and also liaise with internal departments and clients to ensure timely payment recovery is made as well to providing feedback and support

To be considered for the role, you must meet the below requirements

• Bachelor's degree and 8+ yearsxe2x80x99 experience in Sales or Customer Relations with at least 3 years working with Regional and Global Clients
• Ability to conduct statistical reviews, analyse results and make recommendations to improve operation methods and processes

At dnata, part of Emirates Group, wexe2x80x99re committed to providing our employees with opportunities to grow and develop in their careers. So if youxe2x80x99re looking for a challenging and rewarding opportunity, apply today and join our team!Recruitment Process and Timelinednata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whatxe2x80x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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