eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investorsxe2x80x99 portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro .We're looking for a Client Relationship Manager who will actively contribute to our business success in the UAE and the broader MENA region. Wexe2x80x99re seeking a proactive, highly motivated and skilled relationship manager with experience in the financial industry. This position has elements of sales, marketing and retention.You will utilize your network to source potential clients, then monitor customerxe2x80x99s trading accounts and retain their business, with the aim of building long term partnerships with clients as we support their trading and investment needs through our platform and multi-asset offering.What will you be doing?

• Utilizing your existing network to introduce new customers to eToro
• Actively increase our client base by providing support, information, guidance, and market information to customers
• Research new business opportunities, partnerships, actively participate in developing and implementing growth strategies and plans to expand our reach
• Identifying and mapping business strengths and customer needs
• Customer focused and willing to engage with customers to learn what they are looking for and understand the level of service and quality expected
• Build and manage relationships with local and international teams (client facing, marketing, middle and back office) to ensure success of projects and strategies
• Continually take opportunities to increase client satisfaction and strengthen relationships

Servicing of client accounts which include:

• To share financial markets and/or products information/commentary to clients
• To share marketing promotions to clients
• To guide clients on the usage of the Companyxe2x80x99s trading systems
• To interact with clients to increase clientxe2x80x99s satisfaction and strengthen relationships
• To assist clients with their questions on their accounts
• To assist Compliance with the processing of clientxe2x80x99s due diligence and transaction monitoring to comply with the respective jurisdictions requirements and ethical standards of the Company
• To work with internal teams (e.g. Compliance, AML, back office) to facilitate respective process flows / business projects towards success
• To represent the company at events with prospects and clients

There may be additional duties that the Company may require you to perform as part of your role from time to time.Sub Department:
CF

• A can-do attitude and willingness to learn and go above and beyond to achieve all tasks.
• Planning and project management skills xe2x80x93 you will need to manage time and information effectively and efficiently.
• Strong interest, knowledge and passion for global financial markets
• Good MS office skills
• Familiarity of CRM software, Salesforce preferred
• Flexibility- working shifts
• Previous sales, tele-marketing or service oriented experience is a plus
• Secondary language skills are highly desirable (Native level Arabic preferred)

Qualifications:

• Degree educated, with in Economics / Finance / Business Administration preferred
• Financial/Industry qualifications is a plus

eToro