Job Description

Job Title: Coporate

Client Relationship Executive

Location:

Al Barsha 1, Dubai

Working Hours:

9:00 AM - 6:00 PM, 5 days a week

Reporting to:

Chief Business Development Officer

Salary:

3000 AED - 4000 AED per month

Company: https://giftery.pro

Giftery is seeking a detail-oriented and proactive B2B Client Account Executive to join our growing team!

At Giftery.Pro, we specialize in providing gift card solutions, and technology on a global scale. As a trusted partner, our company excels in providing end to end gift card management solutions and services tailored to meet the diverse needs of retailers, businesses, agencies, and platform partners. With our expertise and dedication, we empower our clients to enhance their sales, reward loyal customers, and streamline their gift card operations.

If you're passionate about providing excellent support to B2B clients, managing documentation, and ensuring smooth contract and account management processes, this is an exciting opportunity for you to contribute to our success.

As an Client Relationship Executive, you will be responsible for supporting existing clients, assisting with the onboarding of new clients, and ensuring all client queries are addressed within the expected response times. You will play a key role in managing client documentation, contract updates, and maintaining strong coordination with internal teams, including Finance and IT.

Key Responsibilities:

Provide email and chat support to B2B clients, addressing their queries and redirecting new clients to the appropriate channels. Assist with onboarding new clients, including KYC (Know Your Customer) procedures, documentation management, and handling licenses. Manage and update contracts, including modifying information in predefined templates and assisting with contract creation and management. Track and monitor client queries to ensure they are addressed within the average handling time, and follow up on outstanding queries to ensure timely resolution. Manage basic issues related to integrations and collaborate with relevant teams for solutions. Work closely with Finance and IT departments to ensure smooth operations and accurate client data management.

Required Skills & Qualifications:

Minimum of 1 year of experience in a similar role, preferably in accounts or client support. Strong written and verbal communication skills. Excellent organizational skills with the ability to manage multiple tasks and priorities. Experience in managing contracts and client documentation. Ability to resolve client queries efficiently and professionally. Proficiency in Microsoft Office Suite, basic CRM systems, and knowledge of tools like Zendesk, FreshDesk, or similar platforms. A proactive and problem-solving attitude with strong attention to detail.

Additional Information:

Full-time position with a structured work schedule (9:00 AM - 6:00 PM, 5 days a week).
Competitive salary range of 3000 AED - 4000 AED per month, based on experience.

To Apply:

Interested candidates are invited to submit their updated CV and a brief cover letter to jobs@upay.ae. Please mention "Client Relationship Executive" in the subject line.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

Sales: 1 year (Required)
License/Certification:

* Driving License (Required)