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Job Title

Client Engagement Executive

Job Location

Dubai

Job Type

Business/Professional Services & Support

Expertise

Description

The Role

The Client Engagement Executive will be responsible for the the client take-on processes, ensuring that new matters are set up correctly, promptly and in accordance with the internal processes and requirements.

The CET is responsible for providing a high level of service and a pleasant experience to the firm\'s clients and partners to contribute to achieving seamless client onboarding that support the region\'s monthly working capital targets. This is a client facing role reporting into the CET Manager.

Key Responsibilities

• Represent a professional image to Client and ensure client satisfaction
• Process the new matter opening process
• Liaise with Clients, Partners and Business Acceptance Unit to obtain the necessary/missing information to enable timely and accurate completion of matter opening.
• Provide guidance to the Firm\'s Lawyers and Legal Secretaries to improve the initial collection of information to improve speed/accuracy of matter opening
• Deal with complex matter opening requests ensuring that all information and documentation is obtained to deliver fast and correct matter opening
• Understand the needs of the business and suggest process improvements across all practice groups in the Middle East
• Develop and maintain positive business relationships with cross-functional teams at all levels to facilitate a smooth onboarding process, measure output and identify need for continuous improvements
• Ensure adherence to KPIs and Turnaround time
• Attention to detail required to avoid escalations on matter opening delays
• Conduct regular meetings with Business Acceptance Unit (BAU), Legal Secretaries, Billers and Lawyers to proactively identify and resolve impending issues
• Provide coaching and guidance to the team including having regular 1 to 1s, mid and annual year end reviews
• Undertake ad hoc responsibilities as required by Line Manager

Candidate Requirements

The ideal candidate will have:

• A bachelor\'s degree
• 2+ years of experience working in a similar role within a law firm, financial institution or other corporate or professional services environment
• Experience of working on Intapp Open and 3E would be desirable or Elite Enterprise, or a similar order management software
• Demonstrated experience interacting with all levels of management and cross-functional teams; excellent written and verbal communication skills
• Excellent organizational skills and experience in working with a small team
• High level of accuracy and attention to detail
• Intermediate MS Office skills (Excel and Word in particular)
• Flexibility to work additional hours when required and be an admirable team player
• High-level of confidence and enthusiasm

Clyde & Co

Clyde & Co is a global law firm which has quadrupled in size over the past decade.Revenues from the firm\'s 50+ offices* worldwide rose to \xc2\xa3627million for the last financial year.The firm has over 1800 fee earners, across six continents, with 4000 staff advising corporates, financial institutions, private individuals and governments.

Clyde & Co, MEA

With over 30 years\' experience in the region and the largest presence of any international law firm, we pride ourselves on being able to help clients recognise and overcome the challenges of doing business in the Middle East.

Our more than 40 partners and 150 legal professionals work from four offices located across the region. Our Dubai office acts as a central hub for our regional operations that include offices in Abu Dhabi in the UAE, Doha in Qatar and Riyadh in Saudi Arabia. Our large regional presence enables us to support our clients across the full spectrum of their corporate and commercial needs throughout the GCC (Gulf Cooperation Council) and wider Levant.

Our deep sector knowledge covers insurance, energy, transport, infrastructure, marine and trade as well as aviation, education, defense, finance, healthcare, hospitality and technology.

• includes associated offices.

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