Job Description

Position title
Cleaning Supervisor
Description
The primary goal is to select a Housekeeping Supervisor responsible for overseeing the

performance of a nominated sub-contractor. This role includes monitoring the quality of the sub-contractor's services and enhancing the overall customer service experience. The Housekeeping Supervisor will lead and coordinate the efforts of the current cleaning contractor's team to ensure high standards of maintenance, cleanliness and customer satisfaction are consistently met.



Responsibilities
1. Day-to-Day Operations: Oversee and manage daily housekeeping operations and lead

the cleaning team to ensure effective performance and high standards.

2. Reporting: Identify and report discrepancies and progress related to operations,

ensuring any issues are promptly addressed.

3. Documentation: Prepare and maintain detailed reports and checklists to track

housekeeping activities and performance.

4. Manpower Allocation: Plan and adjust manpower allocations as needed to optimize

team performance and address varying workload demands.

5. Tenant and Customer Communication: Effectively handle and communicate with

tenants and customers to address their needs and concerns, enhancing their overall

experience.

6. Standard Monitoring: Regularly inspect the premises to uphold and maintain

established cleaning standards and ensure consistent quality.

7. Maintenance Issues: Address issues related to maintenance and other operational

concerns to ensure a well-maintained environment. (Must have sufficient knowledge

of CIVIL maintenance works)



Qualifications
1. Education: Minimum Higher Secondary Certificate or Graduate degree.

2. Language Proficiency: Fluent in English and Hindi; proficiency in Arabic is an

advantage.

3. Certification: Must BICS (British Institute of Cleaning Science) certified.

4. Technical Skills: Strong knowledge of MS Office; ability to handle Facility Management (FM) software as needed.

5. Basic Health and Safety: General awareness of health and safety regulations, including risk assessment, hazard identification, and safe working practices.

6. Fire Safety Training: Understanding fire prevention, emergency procedures, and the

use of fire extinguishers.

7. Manual Handling: Training on proper lifting techniques and handling of materials to

prevent injury.

8. Chemical Safety: Knowledge of safe handling, storage, and disposal of cleaning

chemicals, including understanding Material Safety Data Sheets (MSDS).

9. Personal Protective Equipment (PPE): Proper use and maintenance of PPE to ensure

safety during cleaning tasks.

10. Emergency Response: Procedures for responding to various emergencies, including

spills, accidents, and other unforeseen incidents.



These training areas ensure that the Housekeeping Supervisor can manage safety effectively, protect both staff and customers, and comply with regulatory standards.



Skills
1. Comprehensive Knowledge: In-depth understanding of housekeeping operations and

best practices.

2. Customer Service Expertise: Highly trained in customer interaction with excellent

communication skills; adept at resolving day-to-day issues effectively.

3. Organizational Abilities: Proficient in creating detailed checklists, managing manpower

allocations, and developing work plans to ensure efficient and organized operations.



Reporting
The candidate will report directly to facility management Soft Services team.



Requirements
1. Age: Young and dynamic candidate, preferably under 35 years of age.

2. Experience: Minimum of 10 years of relevant experience in housekeeping, CV should

include references.

3. Interview Availability: Candidate must be available for an in-person interview when

requested.



Contacts
Send your CV to :

recruitment@farnek.com

Hiring organization
Employment Type
Full-time
Date posted
03/21/2025