Job Description

. Account Management:

Act as the primary point of contact for assigned client accounts. Develop and maintain strong relationships with clients, addressing their needs and ensuring satisfaction. Coordinate with internal teams to meet client requirements and expectations.

2. Service Delivery:

Oversee the operational delivery of technical and facility management services. Ensure all engineering-related services (MEP, HVAC, plumbing, etc.) are executed per client specifications. Resolve client issues and complaints promptly and professionally.

3. Business Growth:

Identify opportunities to upsell or cross-sell additional services to existing clients. Prepare and present proposals and quotations for new and ongoing projects. Assist in the retention and renewal of contracts with key accounts.

4. Technical Expertise:

Review and analyze technical issues reported by the client. Provide engineering solutions and recommendations. Supervise the performance of technical teams during project execution or maintenance work.

5. Reporting and Documentation:

Prepare and submit periodic client reports, including KPIs and SLA performance. Maintain accurate and up-to-date client documentation, including service agreements, proposals, and work orders. Ensure compliance with safety and regulatory standards.

Key Qualifications and Skills:

Education & Experience:

Bachelor's degree in Engineering (Mechanical/Electrical/Civil or related field). Proven experience in Facility Management or a related industry (3+ years preferred). Experience in client-facing roles, preferably in account management.

Technical Skills:

Strong knowledge of MEP services and facility management practices. Proficient in using CAFM/XENIA or other facility management software. Familiarity with energy management and sustainability practices is a plus.

Soft Skills:

Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to multitask and manage time effectively. Negotiation and conflict-resolution skills.
Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month