City Check In Agent (dubai/sharjah/ajman)

United Arab Emirates, United Arab Emirates

Job Description

Job Title: City Check-in Agent (G9)Department: Retail OperationsReports To: SupervisorVersion:01 - 13-05-24Job Purpose:This role involves assisting travellers with check-in procedures, baggage handling, and ensuring compliance with airline regulations. The City Check-in Agent aims to enhance the overall travel experience for passengers by offering personalized assistance and resolving any issues promptly.Key Responsibilities:
  • Coordinate check in procedures and formalities with assigned agent or loader in the corresponding sales shop as per adopted practice and in line with G9/IATA terms and conditions ensuring accurate check-in of customers and baggage as well as customer\'s satisfaction.
  • Process /monitor visas applications and cancellations through Cozmo in line with the Air Arabia general policies and procedures. Take necessary action related to waver in case of delay.
  • Conduct check-in procedures for passengers outside of the airport terminal, ensuring accuracy and efficiency.
  • Handle baggage check-in and ensure compliance with airline regulations and safety protocols.
  • Provide personalized assistance to passengers, addressing inquiries and resolving any issues related to check-in processes.
  • Maintain a professional and courteous demeanour while interacting with passengers and addressing their needs.
  • Adhere to security procedures and protocols to ensure the safety and security of passengers and their belongings.
  • Performs other duties as required by the Supervisor/Head of Sales Shops
Operational excellence:
  • Coordinate with airline staff and ground handling agents to facilitate smooth operations and timely departure of flights.
  • Maintain the company properties such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.
  • Uphold customer service standards and contribute to a positive travel experience for passengers.
Dimensions:Personal Qualities:
  • Demonstrate excellent communication and interpersonal skills.
  • Customer service-oriented attitude.
  • Display a genuine passion for travel.
  • Fluency in English & Arabic Language (Written & Verbal)
Education:
  • Bachelor\'s degree or Diploma in Business Administration/Commerce/Management.
  • Specialization in Travel and Tourism is an advantage.
  • IATA certification
Experience:
  • 2+ years of Airport experience
  • Proficiency in Alt\xc3\xa9a DCS travel systems.

Cozmo Travels AE

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Job Detail

  • Job Id
    JD1668301
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned